Last Updated: 26 August 2025
Book Melbourne Cab (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and booking platform.
1. Information We Collect
When you use our website or book a ride, we may collect the following:
a) Personal Information: Name, phone number, email address, billing address, pickup and drop-off locations, and payment details.
b) Device & Technical Information: IP address, browser type, operating system, device information, and access times.
c) Location Data: If you allow, we may collect real-time location data to provide accurate pick-up and drop-off services.
d) Cookies & Tracking Data: To enhance user experience, analyze traffic, and deliver relevant ads.
2. How We Use Your Information
We use the collected information to:
a) Provide and manage cab bookings and related services.
b) Process payments and send booking confirmations.
c) Improve website functionality and user experience.
d) Personalize ads and marketing communication (if consented).
e) Ensure compliance with laws, safety, and fraud prevention.
3. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
a) Enable essential site functions (e.g., booking form).
b) Analyze website usage through tools like Google Analytics.
c) Deliver personalized advertising via Google Ads or other networks.
d) We may use Google Ads/Analytics. To control ad personalisation, visit Google’s Ad Settings or My Ad Center.”
You can manage cookies in your browser settings or opt out of personalized advertising via Google Ads Settings.
4. Data Sharing & Third Parties
We do not sell or rent your personal data. We may share limited information with:
a) Payment Processors: To securely process transactions.
b) Advertising Partners (Google Ads, Facebook Ads, etc.): To show relevant ads, only if you have consented.
c) Service Providers: For IT support, analytics, and operational purposes.
d) Legal Authorities: When required by law or to protect safety.
5. Data Retention & Security
a) We retain personal data only as long as necessary for booking services, legal compliance, or business purposes.
b) Data is securely stored with SSL/TLS encryption, restricted access, and regular audits.
c) When no longer needed, data is securely deleted or anonymized.
6. Your Rights
You have the right to:
a) Access, update, or correct your personal data.
b) Request deletion of your personal information.
c) Opt out of marketing and personalized ads.
d) Restrict or object to certain data processing.
To exercise your rights, contact us at Email: info@bookmelbournecab.com or call Phone: 1300 031 086.
7. International Users
If you are accessing our services outside Australia, note that your data may be transferred to and stored in Australia, where privacy laws may differ from your country.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. If significant changes are made, we may notify you via email or website banner.
9. Contact Us
For questions or privacy-related requests, please contact us:
Phone: 1300 031 086
Email: info@bookmelbournecab.com
