1. General
These Terms govern the use of services provided by Book Melbourne Cab.
By making a booking, you confirm that you understand and accept these Terms.
Book Melbourne Cab reserves the right to update or modify these Terms at any time without prior notice.
2. Bookings
All bookings must be made through our official website, phone line, or authorized representatives.
It is the passenger’s responsibility to provide accurate details including pickup location, destination, date, and time.
Changes to bookings should be communicated as early as possible.
3. Fares and Payments
Fares are calculated based on distance, time, and service type.
Quoted fares are estimates; final charges may vary depending on actual travel conditions such as traffic delays, waiting time, or route changes.
Payments can be made by approved methods at the time of booking or at the end of the journey.
4. Cancellations and Refunds
Cancellations should be made at least 2 hours before the scheduled pickup time.
Late cancellations or no-shows may incur a fee.
Refunds, where applicable, will be processed as per company policy.
5. Passenger Responsibilities
Passengers must ensure they are ready at the pickup point at the agreed time.
Seat belts must be worn at all times in accordance with local laws.
Any damage to the vehicle caused by passengers may result in additional charges.
6. Service Limitations
Book Melbourne Cab aims to provide reliable and timely services, but we do not guarantee availability at all times.
We are not liable for delays or missed connections caused by traffic, weather, or circumstances beyond our control.
Maximum passenger and luggage capacity must be respected for safety reasons.
7. Liability
Book Melbourne Cab is not responsible for loss or damage to personal belongings carried during the journey.
Our liability for any claim arising out of service use is limited to the amount paid for that specific booking.
8. Conduct
Respectful behavior is expected at all times. Abusive, threatening, or unlawful behavior may result in refusal of service.
Drivers reserve the right to terminate a trip if passenger conduct compromises safety.
9. Privacy
Personal information collected during the booking process is used solely to provide services.
Book Melbourne Cab complies with applicable privacy laws in handling customer data.
10. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes arising shall be subject to the jurisdiction of the courts in Victoria.
